Terms of Service

1. Referral Agency Relationship

Polished Edge is an independent contractor referral agency. We do not employ the cleaning professionals who perform your service. Each cleaner is an independently operated business responsible for their own work. Polished Edge facilitates scheduling, payments, and quality assurance on behalf of the Customer and the contractor.

2. 24-Hour Cancellation Policy

Appointments may be cancelled or rescheduled at no charge up to 24 hours before the scheduled start time. Cancellations made within 24 hours of the appointment, lockouts, or denial of entry will incur a $100 fee.

3. Card Authorization & Payment

Polished Edge reserves the right to revise your quote and capture the adjusted charge based on what is confirmed on-site. A temporary authorization hold is placed on your card 48 hours prior to your appointment. The hold is captured 2 hours after the cleaning completes — allowing you to add a tip for your cleaner first. All sales are final once captured. Tipping is optional; 100% of any tip goes to the cleaner who serviced your home. Your cleaning professional confirms the bedrooms, bathrooms, and square footage on-site before beginning. If the property differs from what was booked, your quote is automatically revised to the correct price and your card is charged the adjusted total at completion. Any service added on-site at your request (for example, an interior oven or refrigerator clean) is added to your final invoice and captured the same way.

4. 24-Hour Satisfaction Guarantee

If any area of your home was missed or does not meet a reasonable standard of cleanliness, notify Polished Edge within 24 hours of completion. We will arrange for the missed areas to be re-cleaned at no additional charge. Reports made after 24 hours are not eligible for a return visit. When your cleaning professional starts and again when they complete your cleaning, you will receive a start and complete message (by SMS if you opted into text alerts, and by email otherwise) with the recorded arrival and completion times. If those times do not match when your cleaner actually arrived or left your home, please report the misaligned times to Polished Edge within the same 24-hour window — by replying to the message, emailing sales@polishededgellc.com, or visiting our feedback page — so we can investigate and review the service record.

5. Service Area

Polished Edge services select ZIP codes across Fairfield, New Haven, Litchfield, and Hartford counties in Connecticut. Bookings submitted outside the current service area cannot be accepted. Service-area eligibility is confirmed at the time of booking.

6. Limitation of Liability

To the fullest extent permitted by law, Polished Edge's total liability for any claim arising out of or relating to a cleaning appointment is capped at the amount you paid for that appointment. Polished Edge is not liable for indirect, incidental, consequential, or punitive damages. The independent contractor performing the service holds their own insurance for on-site incidents.

7. Mobile Messaging / SMS Terms of Service

Polished Edge LLC offers automated mobile text alerts to two audiences: (1) customers who opt-in during our booking and checkout processes, and (2) approved independent cleaning contractors who opt-in on the contractor application form or by replying Y to the welcome text sent when their application is approved. By enrolling, you agree to receive automated transactional text messages (such as payment notifications, scheduling updates, and appointment reminders for customers; or new-job availability alerts and daily appointment digests for contractors) at the mobile phone number provided.

• Message Frequency: Message frequency may vary. Message frequency varies based on your scheduled cleaning frequency and account activity.
• Rates: Message and data rates may apply. Rates may vary depending on your mobile carrier plan.
• How to Opt-Out: You can cancel the SMS service at any time. Simply text STOP to our number. After texting STOP, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
• How to Get Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact our support team directly at sales@polishededgellc.com.
• Carrier Liability: Carriers are not liable for any delayed or undelivered messages.
• No Sharing of SMS Data: Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile number or text-messaging opt-in consent data with third-party marketers or outside affiliates for marketing or promotional purposes under any circumstances.

For details on how we handle your messaging data, see our Privacy Policy.

8. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the service after changes are posted constitutes acceptance of the revised Terms.